Refund & Return Policy

Last Updated: August 27, 2026

1. Overview

We aim to ensure customer satisfaction. This policy explains when and how returns, exchanges, and refunds are processed.

2. Return Eligibility

You may qualify if:

• Item/service is damaged, defective, or incorrect
• Request is made within [X Days]
• Product is unused (if applicable)

3. Non-Eligible Cases

• Used/consumed items
• Digital products after delivery
• Services already completed
• Discounted/promotional items (unless defective)

4. Return Process

1. Contact support
2. Provide order details
3. Submit proof (images/video if needed)
4. Wait for approval
5. Return item (if applicable)

5. Refund Processing

• After inspection
• Via original method or store credit
• Processing time: [X–X Days]

6. Exchange Policy

• Only for defective/wrong items
• Based on availability

7. Shipping Responsibility

• Customer pays return cost
• If our fault → we cover

8. Order Cancellation

• Before shipment → allowed
• After shipment → return policy applies

9. Special Conditions

• Slight variation in product/service may occur
• Users must follow usage instructions

10. Contact

• Email: jpjutecraftltd@gmail.com
• Phone: 01888611300