1. Privacy Policy

{{jpjutecraft.com}} ("we", "our", "us") respects your privacy and is committed to protecting your personal data.

1.1 Information We Collect

We collect your name, email, phone number, and shipping address when you place an order.

1.2 How We Use Your Information

We use your information to process orders, provide customer support, and improve our services. We do not sell your data to third parties.

1.3 How We Share Information

We may share your data with:

Payment gateway providers
Delivery and logistics partners
Marketing & analytics services
IT and hosting providers

We never sell your personal information.

1.4 Data Security

We use industry-standard measures to protect your personal information

1.5 Contact Us

For any privacy concerns, contact us at {{jpjutcraftltd@gmail.com}} or {{01888611300}}.

2. Refund & Returns Policy

We want you to be happy with your purchase from {{website_name}}.

2.1 Returns

You may request a return within 7 days of receiving your order if the product is damaged, defective, or significantly different from what was ordered.

2.2 Conditions

*Product must be unused and in original packaging

*Proof of purchase is required

*Custom or made-to-order items are not eligible for return

2.3 Refunds

Once we receive and inspect your returned item, we will notify you of the approval status. Approved refunds will be processed within 7–10 business days to your original payment method.

2.4 Exchanges

We offer exchanges for defective or damaged items. Contact us at {{jpjutecraftltd@gmail.com}} or {{01888611300}} to arrange an exchange.

2.5 Contact Us

For any privacy concerns, contact us at {{jpjutcraftltd@gmail.com}} or {{01888611300}}.

2.6 Changes to This Policy

We may update this policy at any time. Changes will be posted here.

3. Terms & Conditions

Welcome to {{jpjutecraft.com}}. By accessing or using our website, you agree to the following terms.

3.1 Use of Our Website

You must be at least {{16-70}} years old to place an order. All information you provide must be accurate and complete.

3.2 Products

We offer handcrafted jute, bamboo, macramé, rattan, and wooden products. Product images are for illustration; slight variations in color or texture may occur due to the handmade nature of our products

3.3 Orders & Payment

All orders are subject to availability and confirmation. Prices are listed in the applicable currency and may change without prior notice.

3.4 Shipping

We ship from {{Bangladesh}}. Delivery times may vary based on your location.

3.5 Limitation of Liability

{{jpjutecraft.com}} is not liable for indirect or consequential damages arising from the use of our products or website.

3.6 Contact Us

For any privacy concerns, contact us at {{jpjutcraftltd@gmail.com}} or {{01888611300}}.

4. User Guide

Welcome to {{website_name}}! Here's how to shop with us:

4.1 Browse Products

Explore our categories — Jute, Bamboo, Macramé, Rattan, and Wooden products — from the homepage or Categories menu.

4.2 Add to Cart

Click "Add To Cart" on any product to save it for checkout, or "Buy Now" for immediate purchase.

4.3 Checkout

Review your cart, enter your shipping details, and choose a payment method to complete your order.

4.4 Track Your Order

Log in to your account to view order status and history.

4.5 5. Need Help?

Use our live chat, call us at {{01888611300}}, or email {{jpjutecraftltd@gmail.com}} for any assistance.

4.6 Contact Us

For any privacy concerns, contact us at {{jpjutcraftltd@gmail.com}} or {{01888611300}}.

5. Shipping Policy

Thank you for shopping with us! We are committed to delivering your order accurately, in good condition, and always on time. Below are the terms and conditions that constitute our Shipping Policy.

5.1 Order Processing Time

All orders are processed and packaged within [ 24 to 48 hours] of payment confirmation or order verification.
Orders are not processed, shipped, or delivered on weekends (Fridays) or public holidays.
During high-volume periods (such as Eid, major sales campaigns, or holidays), shipments may be delayed by a few days. If there is a significant delay in your shipment, we will contact you via email or SMS.

5.2 Order Tracking

Once your order has been handed over to our courier partner, you will receive a confirmation SMS/Email containing a Tracking ID or Consignment Number. You can use this ID to track your package directly on the courier company’s tracking portal.

5.3 Incorrect or Incomplete Addresses

Please ensure that your delivery address, contact number, and recipient name are 100% correct before placing your order.
If a package is returned to us due to an incorrect or incomplete address provided by the customer, the customer will be responsible for paying the additional shipping fee to resend the package.

5.3 Damaged or Lost Packages in Transit

We highly recommend recording an unboxing video when opening your package.
If you receive your package in a damaged, opened, or torn condition, please do not accept it from the delivery rider, or document it immediately via video/photos.
Please report any damaged or missing items to our customer support team at [jpjutecraftltd@gmail.com] or [01888611300] within 24 hours of delivery.

5.4 Shipping Rates & Delivery Estimates

We are proud to offer 100% Free Standard Shipping on all orders across all 64 districts in Bangladesh. There are no hidden fees or minimum purchase requirements.

The estimated delivery timelines for our free shipping service are as follows:

Delivery Location - Shipping Cost - Estimated Delivery Time

Inside Dhaka - FREE - 1 - 2 Business Days

Dhaka Suburbs/Greater Dhaka - FREE - 2 - 3 Business Days

Outside Dhaka (All Districts) - FREE - 3 - 4 Business Days

5.5 Contact Us

For any privacy concerns, contact us at {{jpjutcraftltd@gmail.com}} or {{01888611300}}

Frequently Inquired Queries